Ordered online and left a message for the store owner to deliver to another email address with a gift card .. instead they sent it to me .. why did I bother .. my time is valuable too !! Instead I was dismissed by the shop .. very disappointing .. I will take the time to let them know as usually they are excellent for customer service !!!
Despite being very explicit about how a digital product like this works, we understand customers can occasionally miss the details and will do our best to accommodate their needs. However, that accommodation ends when a customer becomes rude and abusive, as was the case here. We simply will not tolerate this behaviour. In this case, the order was cancelled, a full refund issued immediately, and the customer was told we would no longer deal with them.
Friendly and knowledgeable team! Enjoy speaking with them and learning more about their different products. I always enjoy my visit and my friend always enjoys when I share a gift from Tomme Cheese!