FAQ

Q: ARE YOU OPEN DURING THE COVID-19 RESTRICTIONS?
A: Yes! Our shop is open to the public 11-5 Tuesday-Saturday. Only 2 groups are allowed in the store at a time and masks must be worn. We are currently only accepting payment with tap debit and credit cards.

We continue to offer online shopping, curbside pick up, and delivery. 

Q: HOW DO YOU PRONOUNCE THE NAME OF YOUR SHOP?
A: Our shop derives its name from tomme, a French word for a small wheel of cheese. We use the slightly anglicized pronunciation which rhymes with “home.” Remember it like this: There’s no place like TOMME.

Q: WHEN WILL MY CHEESE OF THE MONTH BOX BE READY FOR PICK UP?
A: Cheese of the Month subscription boxes are packed and ready during the last week of each month. When they are ready, we send out an email to subscribers to schedule deliveries/pick ups.

Q: I’LL BE AWAY NEXT MONTH. CAN I PUT MY CHEESE OF THE MONTH SUBSCRIPTION ON HOLD?
A: Of course! Just send us an email or give us a call to let us know which month you’d like to put on hold.

Q: I WANT TO BUY A DIGITAL GIFT CARD FOR SOMEONE ELSE, SHOULD I USE THEIR EMAIL ADDRESS OR MY OWN AT CHECKOUT?
A: To ensure you receive your purchase confirmation, you should use your own email address and contact information when purchasing one of our gift cards.

After you've checked out, you'll receive a separate email with a link to the gift card. You can then forward this email along to the recipient who will be able to easily access the card and start shopping online or in the store with the 16-digit gift card code. Alternatively, you can print the gift card and give it to the recipient in person.

Q: I HAVE A TOMME GIFT CARD PURCHASED PRE-CORONAVIRUS. CAN I USE IT TO PURCHASE SOMETHING ON THE WEBSITE?
A: Our physical gift cards cannot be processed on our website. However, we can now convert your physical gift card to a digital gift card which you can use on our site and in the shop when we reopen. Contact us at info@tomme.ca for details.

Q: HOW SHOULD I STORE MY CHEESE?
A: Assuming you don’t eat it all in one sitting (always a danger), simply keep your cheese in the paper we wrap it in. This cheese paper is specifically designed to keep your cheese from drying out while allowing just enough moisture to escape and air to circulate to keep mold from developing for as long as possible.

If you don’t have our cheese paper, wrap your cheese in parchment paper and then store it in an OPEN zip-top bag or reusable container, preferably in the vegetable drawer.

Q: DO YOU SELL WINE AND BEER?
A: We do! We’re fully licensed to serve beer, wine, and cider, and one of the silver linings of the COVID-19 situation is that we can sell these items for take out or delivery.

We offer a number of local craft beers from our friends at Royal City Brewing and Fixed Gear Brewing, along with a selection of wines and local ciders.

Q: DO YOU SELL CHEESE CURDS?
A: We don't. The perishable nature of cheese curds' beloved squeakiness is to blame. We've found it pretty much impossible to sell through the minimum order of curds we need to purchase from the producer before that all-important squeak disappears. And who wants cheese curds without the squeak??

Q: CAN I BRING IN MY OWN CONTAINERS FOR THE CHEESE I BUY?
A: Unfortunately, we've had to suspend our bring-your-own-container program due to COVID-19. We hope to bring it back once it's deemed safe to do so.

We recently switched to a fully recyclable and compostable cheese paper to help reduce our environmental impact. 

Q: WHERE DOES YOUR CHEESE COME FROM?
A: Mainly cows, goats, sheep, and the occasional cashew.

All kidding aside, our cheeses come from all over the place. We are proud to carry a wide variety of local, Canadian, and international cheeses at TOMME.

Q: DO YOU EXCLUSIVELY CARRY CANADIAN CHEESE?
A: Not exclusively. While we carry many amazing choices from across the country, we also sell many classic cheeses from Europe.

Q: DO YOU MAKE ANY CHEESE AT THE SHOP?
A: No. We leave the cheesemaking to the pros.

Q: DO YOU SELL CHEESEMAKING SUPPLIES/RENNET/OBSCURE BACTERIAL CULTURES?
A: No, we don’t carry any cheesemaking supplies. We suggest you try Glengarry Cheesemaking.

Q: DO YOU SELL VEGAN CHEESE?
A: Yes! We sell a lovely selection of cashew- and soy-based vegan cheeses made right here in Guelph by Green Goddess.

Q: HAVE YOU EVER SEEN THAT MONTY PYTHON SKETCH?
A: Yes, yes we have.

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TOMME is closed July 26-August 5

We're taking a wee summer vacation. You're more than welcome to place an order but please keep in mind that pick ups and deliveries won't resume until August 6.

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