Privacy policy

Last updated: September 27, 2025

This Privacy Policy describes how TOMME Cheese Shop Ltd. (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from tomme.ca (the “Site”), or otherwise communicate with us.

By using our Site or interacting with us, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide to us when you make a purchase, sign up for marketing, or contact us for support. This may include:

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (processed securely by our payment processors)

  • Order history and preferences

We also automatically collect certain device and browsing information when you visit our Site, such as:

  • IP address

  • Browser type and version

  • Pages you view and how you interact with our Site

  • Cookies and other tracking technologies

How We Use Your Information

We use your personal information to:

  • Fulfill and deliver your orders

  • Communicate with you about your orders or account

  • Send you marketing messages and promotions if you opt in

  • Personalize your experience and improve our Site

  • Detect, investigate, and prevent fraud or illegal activity

  • Comply with legal obligations

SMS Marketing & Compliance Updates

SMS Communications

If you choose to receive SMS messages from TOMME Cheese Shop, we collect and store your phone number for the sole purpose of sending you updates, special offers, transactional alerts (such as delivery updates), and important store announcements. We do not share or sell your SMS opt-in data or consent to any third parties.

Abandoned Cart Notifications

Our website uses cookies and other technologies to help us keep track of items you add to your shopping cart, including when you leave the site before completing your purchase. If you have opted in to SMS messages, we may use this information to send you a text reminder about your cart.

Third-Party Data Sharing & SMS

Any SMS phone numbers and consent you provide are excluded from any data sharing with non-affiliated third parties. While we work with service providers (such as Shopify and Klaviyo) to operate our online store and deliver SMS messages, these providers process your data only on our behalf and do not use it for their own marketing.

Location Tracking

We do not use SMS location tracking or location-based services. If this changes in the future, we will update this Privacy Policy and obtain your consent before collecting or using location data.

Sharing Your Personal Information

We share your personal information with third parties who help us provide our services, such as:

  • Shopify — our e-commerce platform that powers our online store.

  • Payment processors — to securely process your payments.

  • Marketing and analytics tools — to help us understand and communicate with customers.

These providers are only permitted to use your data on our behalf.

We do not sell, rent, or trade your personal information, including SMS opt-in data.

Your Rights

Depending on where you live, you may have rights regarding your personal data, such as:

  • Accessing and requesting a copy of the personal data we hold about you

  • Correcting or updating inaccurate data

  • Requesting deletion of your personal data, subject to legal requirements

  • Opting out of marketing communications

To exercise these rights, contact us at info@tomme.ca.

Data Retention

We keep your personal information only as long as necessary for the purposes described above or as required by law.

Cookies

We use cookies and similar technologies to improve your browsing experience, understand traffic, and personalize content and offers. You can manage cookies in your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us:

TOMME Cheese Shop Ltd.
6 Carden St, Guelph, Ontario, Canada
Email: info@tomme.ca